The following article highlights key information of which you should be aware when upgrading from ipMonitor 7.x to ipMonitor 8.0.
1. Running ipMonitor 8.0 and 7.x side-by-side (Migration Strategy)
2. Backing up your current ipMonitor installation
3. Downloading ipMonitor 8.0
4. Locating your ipMonitor 8.0 installation
5. Restoring your custom SNMP MIB database
6. Archiving ipMonitor 7.x statistics
7. Accessing ipMonitor 7.x Legacy Reports
8. Navigating to Live Status Reports
9. Understanding the Service name change
10. Understanding the new Reporting Service
ipMonitor Version 8.0 was released on July 19, 2006. Individual Service Plans ending on or after July 19, 2006 are automatically "Version 8 Ready".
To help facilitate the upgrade process, your "Version 8 Ready" ipMonitor licenses are automatically "Parked". This is a courtesy we extend to all customers who had a valid Service Plan at the time of the ipMonitor 8.0 release.
The "Parked" license status allows you to license an ipMonitor 8.0 installation on a separate machine while your existing version 7.x installation continues to run. When you are ready to complete the migration to ipMonitor 8.0, simply perform the normal upgrade process on your main ipMonitor system.
Note: To view your licenses, log in to http://support.ipmonitor.com and click the My Licenses link.
Note: If you renewed a Service Plan that expired prior to July 19, 2006, your licenses will not be "Parked".
For additional information, please refer to the following article: Running ipMonitor 8.0 and 7.x Side-By-Side (Migration Strategy).
Before upgrading an existing installation to ipMonitor 8.0, we recommend backing up your current settings:
- Log in to the ipMonitor 7.x Administration web interface.
- Click the Automation menu option and select Maintenance Schedules, then click the Recurring ipMonitor Maintenance link.
- Choose or create an Encryption Credential by clicking the Select... button. This is a necessary step in order to archive the Credentials Database.
- Click the Backup Now button located on the menu bar, and save the resulting file.
Note: To restore the backup file created through the Internal Maintenance archiving process, you must download the Backup-Restore Utility from the ipMonitor Support Portal.
If at least one of your Service Plans is designated as "Version 8 Ready", you'll be able to download and install ipMonitor 8.0 from the ipMonitor Support Portal.
Before going any further, we recommend logging in to the Support Portal using the login information you received when purchasing ipMonitor, and ensuring your Service Plan is valid for this upgrade.
Note: In the event that your Service Plan has expired, send an email to renew@ipmonitor.com, or call 1.819.772.2076 to discuss renewal options. An Account Manager will be happy to assist you.
The upgrade process automatically places ipMonitor files in the default installation directory.
If you had previously moved your ipMonitor installation from the original directory, or if you had chosen to install ipMonitor in a different location, we recommend:
- Uninstalling ipMonitor 7.x.
- Installing ipMonitor 8.0 to the same directory.
Note: During the uninstall process, important configuration data is left behind. When ipMonitor 8 is installed in the same directory, the data is preserved.
If you've taken advantage of the Custom MIB Database Builder located on the ipMonitor Support Portal, be aware that when you upgrade your existing installation, your custom MIB database will be overwritten during the upgrade process. This can potentially cause any Monitor that uses a non-numerical OID to fail.
Note: If you created your Custom MIB Database through the ipMonitor Support Portal (as opposed to having it created for you by one of our Support Technicians), you can download it again from the following location at any time:
https://support.ipmonitor.com/downloads/699ccf465de44d5fbdeb08d3e8dd7ea3.aspx
Upon upgrading an ipMonitor 7.x installation to ipMonitor 8.0, statistics will automatically be stored in two formats (v7 and v8). This ability allows ipMonitor to retain your existing reporting system as is, without requiring you to migrate your Reports.
Note: To disable the version 7 reporting system (and statistics storage):
- Click the Settings menu option, and select Server Settings.
- Click the Global Behavior Modifiers button.
- Remove the following entry by clicking the X button adjacent to it:
Behavior Modifier Name: reporting.historic.enable
Behavior Modifier Value: 1
For additional information on importing version 7 statistics data into ipMonitor 8, please refer to the following FAQ: Where can I Learn More about the ipMonitor 8 Conversion Assistant?
Existing Historical Reports can be accessed by clicking the Quick Links menu option and selecting Legacy Reports.
Aside from the new naming convention, no further changes have been made to your existing Reports.
If you've already disabled the Behavior Modifier that controls this ability, you can re-enable ipMonitor 7 Reports by following the instructions outlined above to access the Global Behavior Modifiers screen, and then simply adding a new Behavior Modifier entry:
Behavior Modifier Name: reporting.historic.enable
Behavior Modifier Value: 1
Note: By default, a new installation of ipMonitor 8.0 will not contain Historical Reports, nor will it record statistics in ipMonitor 7 format.
ipMonitor 8.0 integrates the Reporting and Administrator interfaces into a single login option:
- ipMonitor 7.x "Real-Time Status" screens can now be accessed from the Status tab of the Admin Dashboard.
- Additionally, "Recent Activity" Reports have been renamed to Quick Reports, and can be accessed directly from within individual Monitors and Groups.
To avoid confusion with the new version, we decided to change the ipMonitor Service handle from "ipmonitor7" to "ipmonitorsrv".
Upon upgrade, the "ipmonitor7" Service will be removed and replaced with "ipmonitorsrv". However, if the Service account is not set to LocalSystem, this Service change will cause the Service account's password to be removed.
Prior to upgrading, ensure that you know the password and can reset it, otherwise the behavior of Monitors, Alerts and Recovery Actions may be affected.
Note: If you have any Service Monitors set to monitor the "ipmonitor7" Service, you will need to change them to monitor "ipmonitorsrv".
ipMonitor 8.0 includes a new Service, "ipmonitorrpt", which is designed specifically to handle the creation of Reports. The Monitoring Service, "ipmonitorsrv", connects to the Reporting Service using the non-routable TCP Port 13789 on the 127.0.0.1 interface.
Your Firewall software may not allow the Reporting Service to bind to that address, or it may require an administrator to authorize the Port's use. Although the 13789 Port number is not hard coded and can be changed by contacting the ipMonitor Support department for instructions, we recommend accepting the default Port number if possible.
Customers with a valid Service Plan are entitled to email and telephone technical support.
Support Technicians are available during regular business hours, 9am to 5pm Eastern Time, Monday through Friday, except holidays.
Telephone: 819.772.4134
Email: support@ipmonitor.com
Please provide your "Support Policy ID" when you contact the Support department. The Support Policy ID is located:
- On the Software Licensing screen of the ipMonitor Configuration Program.
- In the About box located in the ipMonitor 8.0 web interface.
- In the Licensing Helper located on the ipMonitor Support Portal.
For information on other features and concepts related to those discussed in this article, refer to the following ipMonitor resources:
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Last Updated: August 4, 2006 | What did you think of this topic?