A Profile is a collection of Alerts that act on behalf of a set of Monitors. Profiles determine what Monitors specific Administrators and departments watch, as well as when and how they are alerted.

ipMonitor's Profiles and suite of Alerts provide the flexibility required to accommodate many different types of Alerting methods and Recovery actions.

Profile features allow you to:

• Configure each Profile to be responsible for a single Monitor, many Monitors or Groups of Monitors.
• Create any number of Alerts within each Profile.
• Schedule each Alert independently.
• Specify escalated (ordered) Alerting.

The flexibility of Profiles allows configuration options such as:

• During work hours, notify Administrators first, and then attempt to fix the problem using a Recovery Action (Reboot Server or Restart Service).
• During non-work hours, attempt to fix the problem using a Recovery Action, and then contact Administrators if the recovery fails.

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When a Monitor detects a problem, for example quality of service has degraded, a predefined threshold has been surpassed, a content pattern has been detected or a connection failure has taken place, the following events occur in sequence:

• Each Profile is scanned to establish if the Monitor (or the Group the Monitor belongs to) has been assigned to it.
• The Alert Range is checked for each Alert within the Profile to determine if it should be triggered.
• The Alert Schedule is checked to determine if the Alert is active for the current time period.
• Enabled Notifications are sent out. If there are no Notifications enabled, the Alert is not executed.

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To view the Profiles List, click the Alerts menu option.

Add Profile
Create and configure a new Profile. This will launch the Add New Profile screen.

Content Generators
Create and configure new Content Generators. A Content Generator is used to format data into messages for Information Alerts.

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Profile Name
Enter a unique Name for the new Profile. This name will be displayed in the Profiles List.

Alerting Control
Depending on the overall purpose of the Profile, it may be more efficient to simply list Groups and Monitors that will have their Alerts suppressed rather than listing Groups and Monitors to alert for.

• Alert for Groups and Monitors that are listed: When this option is selected, all Monitors and Groups assigned to this Profile will be able to trigger Alerts.
• Alert for Groups and Monitors that are not listed: When this option is selected, all Monitors and Groups assigned to this Profile will not be able to trigger Alerts.

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Add Alert
To add an alerting method to the Profile, select the Alert Type from the drop-down menu. The Alert configuration screen will then be displayed, allowing you to set configuration parameters for the Alert.

Note: For detailed information on a particular Alert, please refer to the specific Alert Type document.

Delete
Select the checkbox beside the Alert you wish to permanently remove. To select all configured Alerts for a Profile, check the Name checkbox in the Profile Members: Alerts title bar. A confirmation prompt will be displayed prior to removing the selected Alert(s).

Clone
Individual Alerts or selection sets of Alerts can be cloned to quickly add new Alerts to your installation. Once an Alert is cloned, simply change only the parameters you need (such as the Availability and Alert Range) to put the new Alert into service.

The cloned Alerts will appear in your Alerts List for the relevant Profile. They can be easily recognized by the [cloned] label that is automatically applied to the Alert Name.

If you need consistent custom Tags in every Alert, cloning allows you to duplicate this information instantly. The importance of the Tag will remain the same upon cloning, so you can quickly discern which Alerts have important information or require further Tag configuration.

Editing Alerts
All Alerts assigned to a Profile are listed by Alert Name. To edit an Alert, click on the Alert Name.

Accessing Tags
To launch the Tag editor, click the note icon. Tags can contain:

• Formatted notes and instructions
• Email addresses
• URLs to web pages
• URLs to images

Note: For detailed information on custom Tags, please refer to the section titled About Tags.

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Add Monitors
To assign specific Monitors to a Profile, click the Add Monitors menu option, and then select the Monitor(s) you want to include. Click the Continue button.

Add Groups
To assign specific Groups to a Profile, click the Add Groups menu option, and then select the Groups you want to include. Click the Continue button.

Remove Selected
To remove specific Groups or Monitors from a Profile, select the checkbox beside the Monitors or Groups you wish to remove, and then click the Remove Selected menu option. To select every Group and Monitor, check the Name checkbox in the Monitor / Group Name title bar. A confirmation prompt will be displayed prior to removing the selected Group(s) and Monitor(s).

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Alert Escalation
ipMonitor supports escalated (ordered) Alerting. By controlling the number of Monitor failures to accumulate before triggering an Alert, you can easily share Alerts among Administrators who have different levels of responsibility, among various Recovery Actions, or both.

Note: For detailed information on configuring an Alert to take advantage of this feature, refer to Alert Escalation.

Alert Scheduling
Independent scheduling is supported for each Alert. Schedules are based on a weeklong calendar, and time periods can be configured in 15-minute intervals.

Note: For more information on schedule configuration, refer to Alert Scheduling.

Credentials
Different Credentials can be set for each individual Alert, allowing for specific Credentials to be used when executing certain Alerts that require authentication. Alerts can also use the Windows account assigned to the ipMonitor Service.

Note: For more information about Credentials, refer to the section titled About Credentials.

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